CUSTOMER SERVICE

CUSTOMER SERVICE

Shipping costs

Free shipping for all orders in The Netherlands with an order value over € 35,00. For smaller orders we charge € 7,50 shipping costs.

Free shipping to Belgium, Denmark, Germany, France, Finland, Italy, Luxembourg, Austria, Spain, Poland, Portugal, Ireland, United Kingdom and Sweden, for all orders with an order value over € 35.00. For smaller orders a shipping rate of € 10.00 applies.

Your shipping costs are always stated in the order overview in your shopping cart and at checkout.

Delivery times and delivery method

We send all coffees fresh. This means from 1 day up to max 14 days after roast date. Orders placed on workdays are delivered 2 days later. Orders placed during the weekend are delivered on Tuesday. When ordering you can choose between for delivery during the day or in the evening.

All our orders are delivered by DHL.

Ordering and payment process

On our website you can order and pay directly online. To process the payments, we use the services of the certified payment provider Multisafepay. This allows you to pay in a secure way with Ideal, Mister Cash, PayPal and various credit cards. The payments are made in a secure environment on the servers of MultiSafepay.

Returns

If there is something wrong with the delivered product, please contact us to discuss a solution. This can be done via the contact form on our site, on telephone number +31174 535303 or by e-mail via verkoop@singleestatecoffee.nl.